Refund Policy

1. Nature of Our Services

BotNova provides customized digital services that require dedicated time, planning, design, development, testing, and technical expertise. Because of the customized nature of these services, refunds are limited once work has commenced.

2. Eligibility for Refunds

A refund may be considered under the following circumstances:

• The project has not yet started after payment has been received.
• BotNova is unable to begin the agreed project due to internal reasons.
• A duplicate payment has been made by mistake.
• A payment processing error has occurred.

Refund requests are reviewed on a case-by-case basis.

3. Non-Refundable Services

Refunds will not be provided in the following situations:

• Development work has already begun.
• Project planning or consultation has been completed.
• UI/UX design has been delivered.
• Website or application development has reached any milestone.
• Source code or project files have been shared.
• The client changes their mind after work has started.
• The client fails to provide required content or approvals.
• Project delays caused by the client.
• The client cancels the project after development has commenced.
• The client is dissatisfied due to personal preference changes outside the approved project scope.

4. Domain, Hosting & Third-Party Services

Payments made for third-party services are strictly non-refundable, including:

• Domain Registration
• Web Hosting
• SSL Certificates
• Cloud Hosting Services
• Payment Gateway Setup Fees
• SMS & Email API Services
• Google or Microsoft Services
• Premium Themes & Plugins
• Software Licenses
• Third-Party Subscriptions

These services are governed by their respective providers' refund policies.

5. Partial Refunds

BotNova may approve a partial refund if:

• The project is cancelled before significant development work has been completed.
• Both parties mutually agree to terminate the project.

The refund amount will be calculated after deducting:

• Time already spent on the project.
• Design work completed.
• Development work completed.
• Consultation provided.
• Third-party expenses incurred.
• Administrative costs.

The final refund amount, if any, will be determined solely at BotNova's discretion.

6. Cancellation Policy

Clients may request project cancellation at any time by contacting us in writing.

If cancellation occurs:

• Work completed up to the cancellation date will be billed.
• Outstanding invoices must be cleared.
• Completed deliverables may be released after payment settlement.
• Any applicable refund will follow this Refund Policy.

7. Refund Request Process

To request a refund, please provide the following information:

• Full Name
• Company Name (if applicable)
• Project Name
• Invoice or Payment Reference
• Reason for the refund request
• Date of Payment

Our support team will review your request and may contact you for additional information before making a decision.

8. Refund Processing Time

If your refund request is approved:

• Refunds will be processed within 7–10 business days.
• The refund will be issued using the original payment method whenever possible.
• Processing times may vary depending on your bank, payment gateway, or financial institution.

9. Chargebacks

Before initiating a chargeback through your payment provider, we encourage you to contact BotNova so we can resolve your concerns.

Unauthorized or fraudulent chargebacks may result in:

• Immediate suspension of services.
• Termination of ongoing projects.
• Legal action where applicable.
• Recovery of outstanding balances.

10. Service Satisfaction

Our goal is to build long-term relationships with our clients by delivering high-quality digital solutions.

If you are dissatisfied with any aspect of our service, we encourage you to contact us before requesting a refund. We will make every reasonable effort to resolve issues through revisions, technical support, or mutually agreed solutions whenever possible.

11. Changes to This Refund Policy

BotNova reserves the right to modify or update this Refund Policy at any time without prior notice.

The latest version of this Refund Policy will always be available on our website. Continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us.